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Privacy Policy

Overview

We respect your privacy and want you to feel safe using our website. Here’s the simple version:

  • We collect some information (like your name, email, or how you use the site) so we can provide services and improve your experience.
  • We don’t sell your data to anyone.
  • We only share it when necessary (for example, with trusted service providers or if the law requires it).
  • You’re in control — you can ask us to show you the information we hold about you, or to correct it if it’s wrong.
  • We keep your information safe with secure systems and only for as long as we need it.
  • Cookies help us make the site work better, but you can turn them off in your browser if you prefer.

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website. We are committed to safeguarding your privacy in accordance with the New Zealand Privacy Act 2020 and other applicable laws.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address, account details.
  • Transactional Information: Purchases, bookings, or service requests made through our website.
  • Technical Information: IP address, browser type, device information, cookies, and usage data.
  • Optional Information: Feedback, survey responses, or preferences you choose to share.

3. How We Use Your Information

We use your information to:

  • Provide and improve our services.
  • Process transactions and deliver products or services.
  • Communicate with you about updates, promotions, or support.
  • Personalise your experience on our website.
  • Comply with legal obligations and prevent fraud.

4. Disclosure of Information

We may disclose your personal information:

  • To trusted third-party service providers (e.g., payment processors, IT support).
  • If required by law, regulation, or court order.
  • To protect our rights, property, or safety, or that of others.
  • With your consent, for specific purposes.

We do not sell or rent personal information to third parties.

5. Storage and Security

  • Your information is stored securely in New Zealand or with trusted international providers who comply with adequate data protection standards.
  • We implement technical and organisational measures to protect against unauthorised access, loss, misuse, or disclosure.

    6. Cookies and Tracking

      Our website uses cookies and similar technologies to:
      • Improve functionality and performance.
      • Analyse usage patterns.
      • Deliver personalised content and advertising.

      You can manage cookie preferences through your browser settings.

    7. Your Rights

    Under the Privacy Act 2020, you have the right to:

    • Access the personal information we hold about you.
    • Request correction of inaccurate or incomplete information.
    • Withdraw consent for certain uses of your information.
    • Lodge a complaint with the Office of the Privacy Commissioner (NZ) if you believe your rights have been breached.

    8. International Transfers

    If we transfer your information outside New Zealand, we ensure that appropriate safeguards are in place to protect your privacy.

    9. Retention of Information

    We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly stated.

    11. Contact Us

    If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:


    Attn: Privacy Officer
    Swirl Creations Limited
    privacy@swirlcreations.co.nz